Accredited certification body Certification
Certification
procedures.
We publish the procedures and instructions that govern how we audit, decide and issue certificates — and the rules that apply once you are certified. Read each as a summary, or download the full signed document.
For applicants & certified clients Everything you need
Everything you need
to know, in full.
The procedures that touch you directly — transferring an existing certificate to us, using the certification mark correctly, and the path for feedback, complaints and appeals.
- GC-TL-005 Transfer Certification Instruction How to move a valid, accredited certificate from another body to General Group Co. — without starting over. Rev. 00 05.01.2026 7 p. PDF
- GC-TL-006 Use of Certificate, Logo & Mark Instruction The rules certified clients must follow when displaying the certificate, logo and certification mark. Rev. 00 05.01.2026 5 p. PDF
- GC-PR-010 Customer Relationship Management Procedure How we gather your feedback, measure satisfaction, and route complaints and appeals fairly. Rev. 00 05.01.2026 4 p. PDF
How we run certification The rigour behind
The rigour behind
the decision.
The internal procedures that keep our certification trustworthy — impartiality and confidentiality, audit planning and duration, and how certificates are issued.
- GC-PR-006 Confidentiality & Impartiality Procedure How we protect client information and keep every certification decision free of bias. Rev. 00 05.01.2026 5 p. PDF
- GC-PR-012 Audit Planning Procedure How each certification audit is programmed and staffed across the three-year cycle. Rev. 00 05.01.2026 17 p. PDF
- GC-TL-003 Determining Audit Duration Instruction How the number of audit days is calculated — objectively, by size, scope and complexity. Rev. 00 05.01.2026 13 p. PDF
- GC-TL-004 Certificate Issuance Instruction How certificates are drafted, numbered, issued and revised after a positive decision. Rev. 00 05.01.2026 4 p. PDF
These summaries reflect our official, signed documents — each PDF is the authoritative document. Our accreditation
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